Due to Covid 19 and strict government regulations from the Ministry of Health our service is extremely restricted.

National guidelines clearly state that emergency treatment during this time does not include fixing broken brackets or orthodontic appliances.

If you feel you have an urgent problem that needs to be attended to please email us at reception@embraceortho.co.nz.
We will respond to your email. We will be clearing phone messages whenever we can.

Thanks for your consideration. We hope to see you all soon.

You may come across some problems with your orthodontic treatment during your orthodontic treatment. They are usually quite simple and quick to fix. The common problems you may encounter are described below. If you are unsure, please get in touch with us so that we can arrange an appointment to see you!

Sore teeth after adjustment

It is common to experience some discomfort for a few days after placement or adjustments of braces. In the initial stages, having cold rinses can be helpful in reducing discomfort. We also recommend taking painkillers such as panadol as required.

Sore lips and cheeks

The braces and the wire placed can rub onto your cheeks and lips, causing sore spots. Please use the orthodontic wax you have been given. Rinsing your mouth with warm salty rinses can be helpful too!

Loose bracket/band

We will sort them out once we re-open. If it is the last bracket (on molar teeth) and digging into your gum, remove the loose tube and cut the wire short.

Loose, broken or poking wire

As your teeth are getting straighter, you may notice the wire poking out from the back of the bracket or band on the last tooth. You can cover the extra wire with the wax provided to help with the discomfort. Occasionally, the end of steel ties may bend out, irritating your lips or cheeks. You may push the end and tuck it in with a cotton swab or pencil eraser.

Lost O-ring (coloured modules)

Your teeth or mouth may get traumatised (injured) during orthodontic treatment through various accidents. If this happens, please contact your dentist immediately so that your teeth can be assessed and managed adequately. It is important we are informed of any injuries you have had to your teeth before or during orthodontic treatment.

Accidents involving teeth

Sometimes a small coloured ring around the bracket may come off. As long as the wire has not popped out of the bracket, it can be left until your next appointment. Make sure the wire is in the bracket and you can move the wire up into the bracket slot if not.

Lost or broken plate/retainer

Currently we cannot attend to lost or broken plate/retainer. If it is a loose fixed retainer on one side and digging in, cut the wire. You may have to use a thick nail clipper or plier to cut. If it has come off completely, keep the wire so we can have a look once the practice reopens.

Lost attachments for aligners

You can still wear your aligners when some of the attachments come off. If it is not seating so well, use chewies for a few minutes to ensure seating.